Skidmore Voicemail System

Welcome to the Skidmore Voicemail System!

Some of the features / benefits include:

• 24-hour confidential messaging capability with other students, faculty,and departments on campus.
• Access to your mailbox at any time from any touch-tone phone.
• Mailboxes are private and secure, password-protected.
• Each message in your mailbox is time & date stamped.
• Messages can be retrieved, erased, or stored remotely.
• Users have the ability to retrieve messages from any phone.
• NEW - When finished with your VM - simply hang up!

Voicemail Initialization Instructions

Please follow the steps listed below to initialize your Voicemail account, to change security code and record a personal greeting.

PLEASE NOTE: These instructions are ONLY applicable for the one time users initialize a voicemail (VM) box. This is a one-time effort and once your VM box is initialized the routine is slightly different.

From ON-CAMPUS: Dial 7400
A) If you are dialing from your personal /office extension;
* when prompted for a passcode – enter 666666 (six- 6's)
* the next prompt will be the sytem asking you for a new passocode
(min 4 digits in length - DO NOT USE YOUR mailbox number)
* the system will ask you to re-enter the new passcode
* the system will then walk you through recording your “name” and then your VMbox “greeting”.
* simply hang up when finished

B) If you are dialing from any other telephone extension;
* when the system answers press the * key
* the system will ask you to enter your mailbox number
* enter your 4 digit extension/ voicemail box number
* when prompted for a passcode – enter 666666 (six- 6's)
(min 4 digits in length - DO NOT USE YOUR mailbox number)
* the system will ask you to re-enter the new passcode
* the system will then walk you through recording your “name” and then your VMbox “greeting”.
* simply hang up when finished

From OFF-CAMPUS: Dial 580-7400
* when the system answers it will ask you to enter your mailbox number
* enter your 4 digit extension/ voicemail box number
* when prompted for a passcode – enter the default of 666666 (six- 6's)
(min 4 digits in length - DO NOT USE YOUR mailbox number)
* the system will ask you to re-enter the new passcode
* the system will then walk you through recording your “name” and then your VMbox “greeting”.
* simply hang up when finished

Once users have initialized their voicemail box follow the Voicemail USER Instructions below to;
1. Access your Voicemail account
2. To change your personal security code / password
3. To record your personal greeting and manage personal options.

From On Campus:
1) Dial 7400 from your telephone
2) When prompted enter your passcode

From Off Campus
1) Dial (518) 580-7400 and wait for system to answer
2) When prompted enter your passcode

 1 - Manage Voice Messages

1          Listen to New Messages           

2          Listen to Saved Messages         

                         Voicemail playback options:

                        1          Save current voicemail

                        2          Forward message to extension

                   Enter voicemail number followed by # or 2 to dial by name.

                   This prompt repeats until you press # to finish addressing recipients.

                                To send forwarded message press 1 or press 2 to record comment.  Option to

                                set priority status will be offered. 

                        3          Skip to next message

                        4          Replay current message

                        5          Reply to current message

                               1 Call back to the sender of the current message. 

                               2 Reply with voicemail. Listen to reply options, record message.

                        6          Play text in message body

                        7          Delete this message, play next

                        8          Play envelope information

 4 - Send Voicemail

Enter voicemail number followed by # or press 2 to dial by name.

This prompt repeats until you press # to finish addressing recipients.

Record your message and Hang up to send message

     1 to hear special options

     2 Review

     3 Rerecord

     4 Send, return to main menu

     5 Cancel, return to main menu

 5 – Manage Personal Options

4 - Manage Personal Prompts

                        1          Record voicemail greeting

1a. When finished recording new greeting make sure to press "1" to save and then press "1" a second time to confirm.

                        2          Listen to voicemail greeting*

                        5          Record your name

                        6          Listen to your name*

 5 - Administrative Options

                        3          Set Your Passcode

                        4          Playback Options

1. Set verbose (prompts will be extensive) or brief (prompts will be brief, suggested for the experienced user).

                                    2 Sort by oldest or newest first

                                    3 Play high priority messages first

                                    4 Play mailbox confirmation

                                    5 Play status confirmation

                               6 Configure voicemail status announcement

 7 - Manage Deleted Messages            

                        1 Manage Deleted Voicemail

                                    1 Save current voicemail

                               2 Forward message to extension, and listen for more options

                                    3 Skip to next message

                                    4 Replay current message

                                    5 Reply to current message

                                       1 Call back to this number. Listen to call options.

                                       2 Reply with voicemail, record message, listen for special options

                        6 Play text in message body

                        7 Delete current voicemail (final delete)

                        8 Play envelope information

            4          Restore all messages

            5          Erase all messages

Common Telephone Shortcuts for using Voicemail

Listen to Voicemail                                1 + 1

Listen to saved  Voicemail                      1 + 2

Send a Voicemail                                   4 + Extension

Change Voice Mail Greeting                    5 + 4 + 1

REVISED Feb.6, 2008 TC