We are in Scribner Library, Room 119, near the spiral stairs.

Contact Brien Muller and Christian Tenczar at the help desk for troubleshooting advice and answers to your computer and software questions. We resolve issues by phone, help ticket, email, or in person at the help desk office. We also refer employee tickets to IT technicians and consultants for more extensive troubleshooting. Students may bring notebook computers (with the power supply) to us for quick troubleshooting and antivirus installation.

Common help desk issues include password problems, email setup and usage, wireless networking, creating email lists, changing email list ownership, virus attacks, library printing, Datastor access, and software questions.

If you are a student and your computer needs major work such as hardware repairs or wiping and reinstalling the operating system, we suggest that you check the status of your warranty. If the computer is out of warranty, we can recommend a local vendor who provides those services for a fee. You may also find your own support professional. The help desk cannot provide hardware repairs and operating system reinstallation for privately owned computers.

To request help:

Help Ticket
Media Services Order (audio-video equipment, computer cart with projector, delivery, repair, and production)

Time Warner Road Runner help desk for the dorm network: 518-640-8621.

Help Desk Phone: (518) 580-5900
Help Desk Fax: (518) 580-5540
Email the Help Desk: help@skidmore.edu
Walk in: Scribner Library 119, first floor near the spiral stairs
Hours are listed above.