Frequently
Asked Questions (**Just for Students)
What
type of question do you have?
[General] [PC] [Macintosh]
[Networking] [Printing]
[Other]
General
Frequently Asked Questions
Q-**
My desktop
computer is several years old, and I am planning on bringing
it to Skidmore. How do I check to see if the computer already
has a network/modem card?
A-
If
your computer has two jacks in the back, one should be for
the modem connection and the other is designed for the network.
If you only have one jack, most likely you will find that
it is a modem jack you are looking at. Once you arrive at
Skidmore, you can test this by trying to plug the RJ-45 network
plug (the plug at the end of the network cable--available
at the Skidmore Bookstore) into the jack. If you have a modem,
you will know immediately as you will be unable to plug the
network cable into the modem jack. Internal network cards
are available for purchase locally at BestBuy or online thru
one of the vendors listed at the Depot contact page.
Q-
Should
I buy a CRT monitor or a flat panel?
A-
Flat panel
monitors are close to becoming the norm in the industry and
with dorm room space constraints, the premium associated with
upgrading to a flat panel often outweighs the CRT choice consideration.
Some dorms have built-in desks with just enough room for a
flat panel monitor, leaving more desktop space than the standard
CRT monitor. This purchasing decision is one of personal preference.
Q-**
I understand
that there are a number of public lab machines on campus.
Do I really need to bring a computer to campus?
A-
There
are public labs and general use machines located in a variety
of places such as the Scribner Library, Case Center, and Harder
Hall just to name a few. All locations are busy during midterms
and finals. For most students, the convenience factor plays
a large role in deciding to buy or not to buy a computer for
campus use.
Q-
What type
of computer would you suggest that I purchase, a PC or MAC?
A-
Again,
this is a matter of personal preference. For students, many
have used both platforms while in high school, and may simply
prefer one over the other. Also, depending upon one's major,
students should consider contacting the department of their
chosen major for further advice. Many art/design majors used
MACs in high school and follow that trend into their collegiate
and professional careers. In comparison, many Math & Computer
Science majors consider windows-based platforms for running
content-specific software.
For
faculty and staff personal purchases, the decision to buy
one platform over another becomes more of a consideration.
There is sometimes a compatibility concern if you are performing
work-related tasks at home on one platform, and then using
another platform at work (i.e., transferring files from a
MAC to a PC).
Q-**
I am an
incoming freshman, and was wondering if I should I buy a laptop
or a desktop/tower unit?
A-
Once again,
this is one of personal preference. Each year, the percentage
of freshman bringing laptops to campus increases. It is estimated
that approximately 15-20% of the student population own laptops,
of the 95% who bring computers to campus. Portability and
mobility are major factors, as some students prefer taking
their computers from the dorm room to the class room, library
study carousels, and off-campus locations. Regarding laptop
lock-down kits, we advise those parents who ask about potential
theft, to consider purchasing them only if it is absolutely
necessary. We find that most students are responsible enough
to keep track of their laptop, without the need for this device.
Q-
My computer is in need of repair and under warranty. Where
do I bring my computer to have it fixed? What do I do if the
machine is no longer under warranty?
A-
First
and foremost, check the extent of your warranty, regardless
of manufacturer. Depending upon the brand, there may be specific
requirements that must be followed. As an example, Dell requires
all computers under warranty, follow specific steps to insure
proper service and repair. In addition, if your warranty allows
for onsite repair; by contacting the manufacturer's support
division, you may have access to next day or sometimes same-day
service.
For
those with systems out of warranty or limited warranties,
Skidmore has a relationship with a computer repair facility,
Quest, out of Schenectady, NY. Quest arranges computer pick
up and delivery at Skidmore (Technical Services), every Thursday
during the regular semester. Typically there is no charge
for repairs under warranty, unless the damage (see your warranty
for allowable repairs under warranty) is extensive and not
covered by the warranty.
Quest
repairs/services a variety of systems, in or out of warranty
(with the exception of Dell). It is recommended that you call
Technical Services (518-580-5999) to determine whether Quest
will accept and repair a particular model. All Dell computers
under warranty, must be serviced by Dell Tech Support, and
can be reached at http://support.dell.com
or (800-624-9896).
All
machines serviced by Quest are subject to a nonrefundable
$30 assessment fee, with a $65 per hour labor charged for
all repairs/service plus cost of parts (if applicable). If
a decision has been made to have Quest provide service, the
assessment fee is waived.
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PC/Windows-Related
Frequently Asked Questions
Q-
How do I know what configuration to order when ordering a
Dell? With so many options to choose from, the ordering process
seems complicated.
A-
Refer
to the Computer Depot's Computer Recommendations for Students.
Things to keep in mind, among others, include memory and hard
drive considerations. Essentially, 256 MB of RAM (memory)
and a 30-40 GB hard drive, are the typical configurations
ordered with most personal computer purchases. Other considerations
include a CD-RW (CD Read/Write) drive, DVD ROM drive, monitor
size, and zip drive for additional storage.
Q-
What is the difference between a Celeron processor and a Pentium
processor?
A-
Celeron
processors, manufactured by Intel, were introduced in 1998
and rivaled the Pentium II processor for performance. With
the introduction of the Pentium III, Pentium II processors
were eliminated from Intel's production line. Celeron processors
continue to be manufactured today and are less expensive,
providing consumers with alternative purchasing options. Choosing
Celeron over a Pentium III or the most recent Pentium IV processor
is one of personal preference, keeping in mind however, that
you are comparing almost 4 year old technology to current
technology.
Q-**
Should
I buy a modem (internal) with my new PC, in addition to a
network card?
A-
If
you are planning on living off campus, bringing your computer
home for the breaks, or using your computer after graduation;
you will want to include a modem with your order. Although
modems are not used in the dorm rooms, as the network is the
method that students use to access the internet; students
will typically utilize the modem at some point in their college
career.
Q-
Do
I have to buy from Dell, or can I consider other models such
as Compaq, Gateway or Hewlett Packard?
A-
We recommend
Dell, as Skidmore has had a long-standing relationship with
years of institutional purchasing and a proven support track
record. However, using the Dell configuration recommendation
as your guide, one can reasonably choose other models comparable
to those offered by Dell. Warranty and service support are
issues that should also be taken into consideration.
Q-
I see that Dell's Optiplex model is listed for institutional
recommendations and not for personal purchases. Why?
A-
Dell
and Skidmore recommend the Optiplex for the professional networked
environment. Dell also recommends the Dimension model as the
computer of choice for home and small business, including
personal purchases made by students, faculty, and staff. The
decision to buy Optiplex versus Dimension, is ultimately one
of personal preference.
Q-**
In regards to operating systems, which one do I consider and
what does the college support?
A-
Most computer manufacturers configure windows-based systems
with Windows XP Home or Windows XP Pro. Skidmore greatly discourages
the use of Windows XP Home, for use on campus. Windows XP
Pro has proven to be the more stable operating system in regards
to compatibility with our network.
Q-
Dell offers the Microsoft Office XP Academic or Professional
version with most of their configurations. Which one do I
choose?
A-
Office
XP Professional includes Microsoft Word, Excel, Access Database,
PowerPoint and Publisher. The Academic version offers Word,
Excel, and PowerPoint. The price difference between the two
versions is marginal, with Dell typically offering the Professional
version for a mere $35-$40 more.
Q-
How do I place an order with Dell?
A-
Faculty,
staff and students may contact Dell's Higher Ed division directly
at 888-973-3355 or buy direct via Dell's
online store for Higher Education. Dell's Higher Education
division, provides all Skidmore affiliates with an educational
discount which varies between 5 and 10% depending upon number
of years of chosen on the warranty. To access the best educational
deals, Dell requires that all faculty, staff and students
use a special User ID when perusing the Higher Education division
site. That ID # is "US265344".
In
addition, individuals may also contact Dell's Home and Home
Office division, regarding special deals offered to the general
public. There is no User ID required at this site. That division's
phone number is 800-915-3355 or can be reached online at www.dell.com.
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Macintosh-Related
Frequently Asked Questions
Q-
I
am getting ready to buy a new Macintosh. How do I customize
my order during the purchasing process?
A-
All
Apple purchases should be made through Apple's Higher Ed division,
guaranteeing all Skidmore affiliates a discount on their purchase.
Apple allows customers to "build-to-order" their
order, with many new features listed as defaults in the Apple
ordering process. Included minimally in each order is a network
card, a modem (in some models), a CD-RW drive, 30-40 GB hard
drive, 256 MB of RAM, and 16 MB of video memory.
Q-
What
is the difference between the various desktop models offered
by Apple, such as the G4 and the iMac?
A-
The
new iMac model includes a PowerPC G4 processor, various upgrade
options and a 180 degree rotating flat panel screen. Perfect
for the dorm and for those with space constraint concerns.
The
PowerMac G4 is a multimedia powerhouse loaded with features
to create music CDs, author DVD titles, and has several processor
options. This unit is a full-size tower unit that is also
compatible with Apple's 15 inch (or larger) flat panel display
monitor.
Q-
How
do I contact Apple to place an order?
A-
Apple's
Education division can be reached at 800-780-5009, or you
can order online directly at the Apple
Store. Under "Shop For Yourself", click on "Find
Your College or University" which is set up exclusively
for Higher Education Faculty, Staff and Students.
Q-
I want
to order Microsoft Office for the MAC v.X with my new Macintosh,
but the only word processing software I see listed at Apple's
Online Store is Apple Works. Is Apple Works sufficient for
my use at Skidmore?
A-
Apple
Works is not compatible with Microsoft Office. Most professors
and students use Microsoft Office for word processing, spreadsheets,
etc. If a student brings a Works word document into one of
the public labs to print, the document is not recognized by
the Microsoft Word program. The incompatibility factor plays
a major role in students purchasing Microsoft Office versus
Apple Works.
Q-
Where
do I go to purchase Microsoft Office for the Macintosh?
A-
Now
available thru Apple at the time of your computer purchase.
Simply bundle in the Office v.X student edition for an additional
$150. If buying after market, there are a number of online
and local vendors that sell software for the Macintosh. Student
Microsoft software purchases are available from online vendors
such as MacMall and MacConnection.
It is worth comparing their prices with those of other online
software vendors. Please call the Depot for suggestions for
alternative shopping options.
Q-
Is
the 17" Apple flat panel display (monitor) that is configured
as an option with all new Macs the only purchasing option
I have?
A-
Often
times Mac users would prefer a larger CRT monitor over the
17" flat panel sold with the Apple tower units. Any common
monitor with a VGA-type connector is compatible with the PowerMac
G4, PowerBook G4 and iBook. Contact your educational representatives
at Microwarehouse for further information.
Q-**
Should
I buy a modem (internal) with my new Mac, in addition to the
network card that is already included?
A-
If
you are planning on living off campus, bringing your computer
home for the breaks, or using your computer after graduation;
you will want to include a modem with your order. Although
modems are not used in the dorm rooms, as the network is the
method that students use to access the Internet; students
will typically utilize the modem at some point in their college
career.
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Networking
Q-**
What
network card should I buy for my computer?
A-
If
you are buying a new computer, be sure to customize your order
to include a network card. Typically a 3 Com or Xircom network
card are available to choose from, with model descriptions
reflecting a 10/100 ethernet connection speed. When placing
your order, it is more efficient to buy the network/modem
combo, which is cheaper than buying the modem and network
card separately.
Q-
I
would like to buy a wireless adapter for my laptop. Is Skidmore
considered a "wireless" campus?
A-
Skidmore
has several wireless access points on campus, including the
Case College Center (Cyber Cafe area) and the first floor
of the Scribner Library.
Q-**
I
was told that I need a network cable to access the Internet
from my dorm room. Where do I buy this?
A-
The
Bookstore at Skidmore College carries enough in stock for
each semester. The price for a 25-foot network cable is about
$10.
Q-**
How
do I configure my computer to access Skidmore's network?
A-
During
Freshman Orientation, students will be given a packet of information,
including how to configure their computers for use on campus.
Most students find it relatively easy to configure their computers
by following the directions provided. Network setup directions and a link to the help ticket system is located on the current student site.
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Printing
Q-
Should
I purchase a printer for my dorm room and what printer would
you recommend?
A-
Purchasing
a printer is not mandatory, as there are computer labs and
printers located throughout the campus, including several
dorms. The convenience factor plays a role in most decisions
to purchase a printer for the dorm rooms.
With
the variety of printers available, the decision to choose
a brand of printer can be more difficult than deciding to
own one. Both Epson and Hewlett Packard sell a line of inkjet
printers, in a price range affordable for everyone, typically
as low as $99-$129 with a rebate and as high as $198-$250.
Q-
What is the difference between laser and inkjet printers?
A-
Laser printers, although pricier, offer a number of features
worth considering. Some of these include speedy operation,
ink won't bleed or run, 2-3 cent cost per page, and low-end
laser printers run approximately $300 - $500. Replacement
toner cartridges are relatively expensive, but in the long-run,
laser printers cost less to operate.
Inkjet
printers are inexpensive ($100-$250), easy to maintain, and
many better quality inkjet printers boast near-laser text
quality. Some considerations include cost per page (about
5 cents), slower operation, and more regular replacement of
toner cartridges.
Q-
Where do I go to buy a printer for my dorm room, home office,
etc.?
A-
Locally,
the Saratoga Springs area has a number of retail stores that
sell printers and accessories, including BestBuy, Staples,
Walmart, and Target. Closer to Albany, you will find CompUSA
and a variety of smaller retail computer shops.
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